Notice for end users
You are reading this because you talked to Amvio inside someone else's product — or because they linked you here. This explains what Amvio is, what it keeps, and who to ask about it.
What Amvio is
Amvio is an AI assistant that companies add to their own product to help their customers. When you talk to it, you are talking to software, not a person. It is made by Amvio, Inc., but the company whose product you were using decides what it does and what happens to your data.
It may be recording, and here is exactly when
If you are in a voice conversation, your microphone audio is being sent to be processed. If you have shared your screen, still pictures of it are being sent too. That processing is done by Google, whose model powers the voice conversation.
Both are switched off unless the company running the product turned them on, and they should have told you before the session started. If you were not told, that is a problem with how they set it up — and our rules require them to tell you.
If you do not want to be recorded, end the session, or decline the microphone and screen-sharing prompts your browser shows you. You do not have to explain why.
What is kept
The conversation itself — everything you said and everything Amvio replied — is stored and is visible to the company whose product you were using.
What Amvio works out from it: which parts of their product you got stuck on, what you were trying to do, whether the conversation seemed to go well. That is the point of the product, and it is shown to their team.
Whether Amvio knows your name depends on them. It has no way of knowing who you are unless their own systems tell it. If they do not, the conversation is anonymous.
What is not done with it
Your conversation is not sold. It is not used for advertising. It is not used to train AI models. It is not shown to any other company using Amvio.
Who to ask
Ask the company whose product you were using. They are the ones who decide what happens to your data — including deleting it. Amvio holds it on their behalf and acts on their instructions, so a request made to them is the one that can be acted on.
If you cannot work out who that is, or they will not respond, write to us at hello@amvio.ai and we will help you identify them and pass your request on.
Your rights
Depending on where you live, you may have the right to ask for a copy of your personal data, to correct it, to have it deleted, or to object to how it is being used. Those rights are exercised against the company running the product, for the reason in the section above.
The full detail of how Amvio handles data is in the privacy policy, and every company that receives any of it is listed in the sub-processor list.
For companies using Amvio
1 You may link this page from your product, your own privacy policy, or a consent dialog shown before a session begins. It is written to be linked.
2 Linking it does not by itself discharge your obligations. You are the controller: your own notice must say that you use Amvio, and where you enable voice or screen capture you must obtain any consent your jurisdiction requires before the session starts.
Contact
Questions about any of these documents, requests about your data, and security reports all go to hello@amvio.ai.