Acceptable Use Policy

1.1 It applies to you, to everyone you invite into your workspace, and to the behaviour of Amvio as you configure it in your product. You are responsible for your end users' use of the service through your installation.

2.1 Do not attempt to access another customer's workspace, data or conversations, or to probe, scan or test the security of the service except under a written authorisation from us.

2.2 Do not reverse engineer the service, extract model weights or system prompts, or use the service to build a competing product.

2.3 Do not overload the service, evade rate limits or quotas, or automate access in a way designed to circumvent your plan.

2.4 Do not resell or provide the service to a third party as a standalone offering, or share your embed key outside your own product.

2.5 The discovery script is an admin tool for mapping your own product. Do not point it at anyone else's.

3.1 Amvio is not built for special-category data: health or medical records, biometric or genetic identifiers, precise geolocation, racial or ethnic origin, religious or political beliefs, sexual orientation, or trade union membership.

3.2 Do not give Amvio payment card numbers, bank credentials, government identifiers, or passwords and API keys belonging to your users — as knowledge, in configuration, or by designing a flow that asks an end user for them.

3.3 Do not use Amvio where the processing is regulated in a way the service is not built for, including as a medical device, for consumer credit decisions, or anywhere HIPAA, PCI-DSS or comparable regimes apply to the data you would be putting in.

3.4 Because conversations are free-form, an end user may volunteer something sensitive unprompted. That is not a breach of this policy. Designing Amvio to solicit it is.

4.1 Do not present Amvio as a human being. Do not configure it to claim it is a person, to deny being software when asked directly, or to adopt the name and identity of a real member of your staff.

4.2 Do not record anyone without telling them. Where you enable voice or screen capture, you must disclose it before a session begins and obtain any consent your jurisdiction requires. Some jurisdictions require every party to a recorded conversation to consent. The notice for end users exists for you to link from your own product.

4.3 Do not configure Amvio to give medical, legal, financial or other regulated professional advice, or to present its output as such advice.

4.4 Do not use Amvio to pressure, manipulate or mislead people about what they are buying, what it costs, or how to cancel.

5.1 Do not use Amvio to generate or distribute unlawful content, content that sexually exploits children, harassment, threats, or material that incites violence or hatred.

5.2 Do not use Amvio for malware, phishing, fraud, or to infringe anyone else's intellectual property.

5.3 Do not use Amvio to surveil your own staff or to build profiles of individuals for purposes unrelated to supporting them in your product.

6.1 Report abuse, or a security vulnerability, to hello@amvio.ai. We do not pursue good-faith security research that respects clause 2.1, avoids other customers' data, and gives us a reasonable chance to fix the issue before disclosure.

6.2 Where we believe this policy has been broken we will normally contact you first and give you a reasonable chance to fix it. Where the risk is immediate — an active security threat, unlawful content, or a legal demand — we may suspend first and explain immediately afterwards.

6.3 Suspension and termination are governed by clause 10 of the Terms of Service.