Terms of Service

“Amvio” Amvio, Inc., a Delaware corporation, and the service it provides.

“Customer” the company that creates an account and installs Amvio in its product. “You” means the Customer.

“End User” a person who interacts with Amvio inside the Customer's product. End Users are the Customer's users, not Amvio's.

“Customer Data” everything you or your End Users put into the service: documentation and files you provide, configuration, conversations, and anything Amvio derives from them.

“Service” the Amvio dashboard, the embeddable widget, the discovery script and the APIs behind them.

2.1 Amvio provides a customer success agent that runs inside your product. You install a script, describe what you sell, point it at your documentation, and it answers your customers, guides them through your product, and reports back through the dashboard.

2.2 It is one widget and one snippet. What it does at runtime is decided by how you configure it, not by installing something different.

2.3 Amvio may change, add or remove features. Where a change materially reduces core functionality you rely on, we will give you notice by email at least 30 days before it takes effect.

3.1 You are responsible for your account credentials, for everyone you invite into your workspace, and for what they do in it. Owners and admins can change how Amvio behaves toward your customers, including how far it acts without asking.

3.2 Your workspace URL is fixed once created. It is written into the embed snippet running in your product, so it cannot be changed without breaking your installation.

3.3 Tell us promptly at hello@amvio.ai if you believe an account has been compromised.

4.1 Amvio is sold on the terms agreed in writing with you — in an order form, an emailed quote, or a plan you select in the dashboard. Those commercial terms sit alongside this agreement and control on price, volume and term.

4.2 Billing is not self-serve today. Changing a plan means talking to us, and nothing in the product charges you automatically without an agreement in place.

4.3 Unless your order says otherwise, subscriptions run for the stated term and renew for successive terms of the same length. Either party may decline renewal by giving notice at least 30 days before the term ends.

4.4 Fees are exclusive of taxes. Invoices are payable within 30 days. Undisputed amounts more than 30 days overdue may lead to suspension under 10.2, after we have given you notice and a chance to pay.

4.5 Fees already paid are not refundable except where this agreement says so — see 10.4.

5.1 Customer Data remains yours. Amvio claims no ownership of it.

5.2 You grant Amvio a licence to host, process, transmit and display Customer Data solely to provide and support the Service, and to produce the analysis in your dashboard. That licence ends when the data is deleted.

5.3 Amvio does not train models on Customer Data and does not use one customer's data to serve another.

5.4 Amvio may use aggregated, de-identified statistics about how the Service performs to operate and improve it. Such statistics never identify you, your End Users, or the content of any conversation.

5.5 For Customer Data, you are the controller and Amvio is the processor. The Data Processing Agreement forms part of these terms and governs that relationship.

5.6 You are responsible for having the right to give Amvio the content you give it, and for telling your End Users what Amvio does. This matters most for voice and screen capture: enabling them sends End Users' microphone audio and images of their screen to a third-party provider. The duty to disclose that and to obtain any consent your jurisdiction requires is yours. See the sub-processor list for exactly what is sent and to whom, and the notice for end users which you may link from your own product.

6.1 Your use of the Service is subject to the Acceptable Use Policy, which forms part of these terms. Breaching it is a breach of this agreement.

6.2 You are responsible for your End Users' use of the Service through your installation.

7.1 Amvio warrants that it will provide the Service with reasonable skill and care, and will not materially reduce its security protections during a paid term.

7.2 Amvio generates answers and can be wrong. It produces responses from your material using probabilistic models. Set the autonomy and escalation rules that suit your risk, and review what it learns before approving it. Amvio is not a substitute for professional advice in any regulated field, and you must not present it as one.

7.3 The Service depends on third-party model and infrastructure providers. If one is slow, degraded or unavailable, the Service may be too.

7.4 No service level or uptime commitment applies unless one is stated in your order form. Except as expressly set out in 7.1, and to the fullest extent permitted by law, the Service is provided “as is” and Amvio disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

8.1 Amvio will defend you against a third-party claim that the Service, as provided by Amvio and used in accordance with this agreement, infringes that party's intellectual property rights, and will pay damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, from your configuration, or from use of the Service in combination with anything Amvio did not supply.

8.2 You will defend Amvio against a third-party claim arising from Customer Data, from your breach of clause 5.6 or the Acceptable Use Policy, or from your failure to give your End Users a notice or obtain a consent the law required.

8.3 Each party's indemnity is conditional on prompt written notice of the claim, sole control of the defence resting with the indemnifying party, and reasonable cooperation from the other.

9.1 Neither party excludes liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

9.2 Subject to 9.1, neither party is liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profits, revenue, goodwill or anticipated savings, however caused, even if advised of the possibility.

9.3 Subject to 9.1, each party's total aggregate liability arising out of or in connection with this agreement is limited to the fees paid or payable by you to Amvio in the twelve months immediately before the event giving rise to the claim. Where no fees have been paid, that cap is one hundred US dollars.

9.4 The cap in 9.3 does not apply to your obligation to pay fees, to either party's indemnity obligations under clause 8, or to your breach of the Acceptable Use Policy.

10.1 You may stop using Amvio at any time by removing the snippet from your product, which ends every conversation immediately — the widget is the only way in. To terminate the agreement and close your account, tell us at hello@amvio.ai.

10.2 Amvio may suspend the Service, in whole or in part, where continued use poses a security risk, breaches the Acceptable Use Policy, or where undisputed fees are more than 30 days overdue. Except where a security or legal risk requires immediate action, we will give you notice and a reasonable chance to fix the problem first.

10.3 Either party may terminate for material breach that is not cured within 30 days of written notice, or immediately if the other becomes insolvent or ceases to trade.

10.4 If Amvio terminates without cause, or you terminate for Amvio's uncured material breach, Amvio will refund fees covering the unused remainder of the term.

10.5 After termination, Customer Data is deleted in accordance with the Data Processing Agreement.

10.6 Clauses 5.1, 5.3, 8, 9, 11 and 12 survive termination, along with any accrued payment obligation.

11.1 Each party may receive information the other treats as confidential. Each will protect the other's confidential information with at least the care it uses for its own, and will not disclose it except to people who need it and are bound by comparable obligations.

11.2 This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law — in which case the disclosing party gets notice where legally permitted.

12.1 This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

12.2 The state and federal courts located in Delaware have exclusive jurisdiction, and both parties submit to it. Either party may still seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

12.3 Before filing, the parties will try in good faith to resolve the dispute by escalating it to someone senior on each side, for 30 days.

13.1 Changes. Amvio may update these terms. For material changes we will give notice by email or in the dashboard at least 30 days before they take effect, and continued use afterwards accepts them. If you do not accept a material change, you may terminate before it takes effect and receive a refund under 10.4.

13.2 Assignment.Neither party may assign this agreement without the other's consent, except to a successor in a merger or sale of substantially all assets.

13.3 Entire agreement. These terms, the Acceptable Use Policy, the Data Processing Agreement and any order form are the whole agreement between us on this subject, and replace anything said before it. Where an order form conflicts with these terms, the order form controls.

13.4 Severability. If a provision is unenforceable, the rest stands and the provision is limited to the minimum extent necessary.

13.5 No waiver. Not enforcing a right on one occasion does not waive it.

13.6 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

13.7 Publicity. Amvio will not use your name or logo as a customer reference without your written permission.

13.8 Notices. Legal notices to Amvio go to hello@amvio.ai. Notices to you go to the email on your account, so keep it current.