Terms

Amvio provides a customer success agent that runs inside your product. You install a script, tell it about what you sell, point it at your documentation, and it answers your customers, guides them through your product, and reports back to you through this dashboard.

You are responsible for your account credentials, for everyone you invite into your workspace, and for what they do in it. Owners and admins can change how Amvio behaves toward your customers, including how far it acts without asking.

Your documentation, your configuration and your customers' conversations remain yours. Amvio processes them to operate the service for you — indexing, answering, and producing the analysis in your dashboard. It does not use them to serve any other customer.

You are responsible for having the right to give Amvio the content you give it, and for telling your own users what Amvio does — particularly where you enable screen or voice capture.

Do not use Amvio to deceive your customers about whether they are talking to software, to handle categories of data the service is not built for, or to attempt to extract another customer's data.

Amvio generates answers from your material and can be wrong. Set the autonomy and escalation rules that suit your risk, and review what it learns before approving it. Amvio is not a substitute for professional advice in any regulated field.

These points are not yet written and must be before this document binds anyone: fees, billing and renewal; the trial and what happens at its end; service levels and support commitments; warranties and limitation of liability; termination and what happens to your data afterwards; the governing law and venue; and how changes to these terms are notified.

Billing is not self-serve today — changing a plan means talking to us — so nothing in the product currently charges you automatically.